Project Overview
Location: Littleton, Colorado
Project Type: Emergency Sewage Backup Restoration
Water Level: Nearly 2 inches of contaminated water
The Challenge
A residential property in Littleton experienced a significant sewage backup that flooded the basement storage room with nearly 2 inches of contaminated water. The situation required immediate professional intervention to prevent further damage and health hazards. The homeowner contacted Elite Restorers at 9:30 PM, requiring urgent after-hours response.
Affected Areas
The sewage backup impacted multiple areas of the home:
- Storage room (primary impact zone)
- Primary bedroom
- Bathroom
- Living room
- Floor protection systems
- Closet spaces
Elite Restorers’ Solution
Immediate Response:
- Emergency call answered at 9:30 PM
- On-site assessment scheduled for next morning
- Rapid deployment of restoration team
Restoration Process:
1. Material Removal
- Complete removal of contaminated laminate flooring
- Carpet extraction from affected areas
- Proper disposal of unsalvageable materials
2. Structural Mitigation
- 2-foot flood cuts performed on all affected drywall
- Thorough cleaning of exposed framing and structural elements
- Application of antimicrobial treatments to prevent mold growth
3. Drying and Dehumidification
- Strategic placement of industrial air movers
- Complete moisture removal from framing and subflooring
- Continuous monitoring of drying progress
4. Project Coordination
- Direct communication with insurance adjuster
- Coordination of all necessary trade contractors
- Streamlined project management for efficient completion
Results & Client Satisfaction
The Elite Restorers team successfully restored the property to pre-loss condition while exceeding client expectations for service and communication. The project was completed efficiently with minimal disruption to the homeowner’s daily life.
Client Testimonial
“Carlos and his team are fantastic. We had a sewer backup that left our basement storage room under nearly 2″ of water. I called Carlos at 9:30pm at night and he immediately answered and was out the very next morning. He helped me communicate with our insurance adjuster and took care of all the side trades that needed to be coordinated for the full mitigation project. They got everything done fast and ef icient. I am so glad I went with these guys. Highly recommend.”
Key Success Factors
Emergency Availability: 24/7 response capability with immediate phone availability
Insurance Expertise: Seamless coordination with insurance adjusters and claims process
Trade Coordination: Management of multiple contractors for comprehensive restoration
